STORE MANAGER - HATTON GARDEN

 

CLIENT: Made-to-order diamond jeweller
LOCATION: Hatton Garden, London
SALARY: Package includes attractive salary
POSITION: Permanent

 

Our client is a made-to-order diamond jeweller with a clear ambition to expand client accessibility nationwide, both online and in-store. With jewellery crafting expertise spanning several centuries, they are uniquely positioned to fulfil each customer’s individual jewellery-wearing aspirations.

The Role

We are seeking an experienced Store Manager to protect and enhance the company’s strong service reputation, while ensuring operational excellence and driving sales performance.

  • Lead, inspire and manage the store team, embedding best practice and placing consultation-led engagement at the heart of every customer interaction

  • Champion product knowledge across the team, fostering a culture of shared learning and continuous development

  • Manage sales performance and customer experience as core business metrics

  • Act as a Brand Ambassador at all times, recognising that first impressions are critical in the luxury sector

  • Ensure impeccable standards of visual merchandising, presentation and cleanliness throughout the store

  • Maintain rigorous standards of security, loss prevention and stock management, with regular audits and full compliance at all times

  • Ensure the team operates in line with health and safety regulations and internal compliance requirements

  • Monitor customer feedback and implement store improvement plans to drive continuous enhancement

Requirements

  • A minimum of five years’ experience within luxury retail management; experience within the jewellery sector would be highly advantageous

  • A proven track record of consistently achieving sales targets while engaging confidently with high-net-worth clientele

  • A collaborative leadership style, with strong communication skills and a solution-focused mindset

  • Confidence in using retail software and new systems to maximise operational and commercial impact

  • Exceptional interpersonal skills, including strong listening and relationship-building abilities

  • A genuine passion for luxury merchandise, with a discerning eye for aesthetics and outstanding attention to detail

  • The ability to thrive in a fast-paced, dynamic environment, demonstrating a proactive approach to delivering the best possible store and customer experience

Summary

This business has a strong history of developing and promoting talent internally, with many employees progressing and building long-term careers. Could you be next?

To apply, please forward your CV in the first instance to Jolyon at JML. We look forward to receiving and reviewing your application.

RetailJolyon Marshall Limitedpermanent, top job, luxury retail