SALES CONSULTANT - BIRMINGHAM
CLIENT: Award Winning Jeweller
LOCATION: Birmingham, West Midlands
SALARY: Competitive salary, performance-related bonus and industry-leading benefits, within a working environment designed to actively support and accelerate your career progression.
POSITION: Permanent
There are very few jewellery businesses today that have advanced as rapidly and as successfully as our client. From the outset, the company set out to challenge traditional approaches to jewellery retailing, and its vision, ambition and entrepreneurial spirit have since been recognised with multiple industry awards.
Today’s jewellery buyers are sophisticated and well-informed. They seek originality, authenticity and the opportunity to wear a truly one-of-a-kind piece that reflects their individuality. Our client has led the market in responding to these evolving expectations. Their deeply client-centric approach, combined with a strong commitment to in-house manufacturing, has firmly established them as a genuine industry trailblazer.
The Role
While certain principles of retail excellence will always remain essential—such as a warm welcome, deep product knowledge and professional, structured selling—this role goes far beyond the traditional sales environment.
You will be encouraged to elevate the client experience by inspiring customers with the possibilities of bespoke jewellery, sharing your knowledge of design, craftsmanship and the making process. Your engagement with clients will extend beyond the showroom, as you confidently communicate through whichever channel best suits their needs.
You will consistently demonstrate efficiency, attentiveness and proactive personal service, motivating colleagues through your example and earning exceptional feedback from clients. This role carries a strong sense of personal responsibility: you will be influencing, educating and ultimately delivering precious pieces that will forever reflect the company’s commitment to excellence and a ‘can-do’ approach.
Requirements
Several years’ sales experience within a retail jewellery environment would be highly advantageous
An understanding of jewellery production, design and craftsmanship processes is strongly desirable
A genuine interest in gemmology and diamonds (both natural and lab-grown) would be welcomed
Any formal retail jewellery training or professional accreditation would be beneficial
Proven ability to sell luxury products while delivering an exceptional customer experience
Strong multitasking skills and the ability to collaborate closely with colleagues to achieve outstanding client outcomes
A natural enthusiasm for continually learning about jewellery manufacturing trends, styles and crafting capabilities
The ability to clearly explain technical concepts to clients during in-depth consultations
A passion for client service with the consistent aim of earning five-star customer reviews
Ultimately, success in this role comes from a blend of sales expertise, customer service excellence and close coordination with in-house makers—ensuring that clients return time and time again.
Summary
Applications are now open for candidates seeking to embark on a genuinely career-enhancing journey with a unique and highly respected company. This multi-award-winning business offers the opportunity to redefine your future aspirations and perform at a level that may previously have felt inaccessible within the industry.
To apply, and to introduce our client to the distinct personality and service-led approach you bring to luxury retail, please forward your CV directly to Jolyon at JML, as detailed below.