SALES ADMINISTRATOR - SUTTON
CLIENT: Independent Retail Jeweller
LOCATION: Sutton, Greater London
SALARY: From £28,000
HOURS: Full-time, five days a week to include Saturdays.
Our client, an established independent jeweller, is seeking an experienced and enthusiastic Sales Administrator to join its existing team. This is an important and varied role, supporting the smooth day-to-day running of the business, with particular responsibility for sales administration, customer service, stock management and the coordination of repairs.
The successful candidate will work closely with the existing team, ensuring administrative processes are managed efficiently, customers receive an excellent level of service and the store maintains consistently high standards of presentation.
Previous experience within the jewellery industry would be advantageous, whether gained in retail, manufacturing, wholesale or pawn broking. However, applications will also be welcomed from candidates with relevant administrative or customer service experience in other sectors. A willingness to learn and a genuine interest in jewellery are more important than extensive industry knowledge, as appropriate training will be provided.
About Our Client
Our client is a well-established, family-owned independent jeweller with a heritage spanning almost 80 years. The business offers an extensive range of new and vintage jewellery and watches, alongside bespoke commissions.
Its services also include jewellery and watch repairs and restoration, together with valuations for insurance, probate and sale.
The business is a busy and vibrant independent retailer, built on strong customer relationships and a reputation for personal service, expertise and quality.
Key Responsibilities
Repairs Administration
Manage the booking out and return of all repairs to the relevant workshops, ensuring each item and accompanying job details are checked and accurately recorded.
Process returned repairs, including costing, pricing, checking completed work, updating records and notifying customers when items are ready for collection.
Liaise with workshops regarding the progress and requirements of individual repairs, consulting with the relevant colleague where necessary.
Provide customers with repair estimates by telephone or email, clearly outlining the proposed work, costs and anticipated completion times.
Monitor outstanding repairs to ensure work is completed within expected timescales and follow up on any delays.
Manage uncollected repairs, ensuring customers are contacted and items are collected within three months of notification, unless otherwise agreed. Where necessary, administer the appropriate Torts procedure.
Monitor and maintain adequate supplies of jewellery findings, watch straps, bracelets and batteries required for in-house repairs.
Stock Administration
Receive and process new stock, producing accurate tickets and ensuring items are correctly recorded, stored or prepared for display.
Upload relevant stock onto the company website, ensuring product descriptions and front-end information are accurate, informative and presented to a high standard.
Produce and maintain stock tickets for new, display and reserved items.
Ensure stock is organised, accurately recorded and stored in the appropriate locations.
Sales and Customer Service
Provide customers with a friendly, professional and attentive service, responding to their needs and identifying opportunities to generate sales, repairs and valuation business.
Develop strong working relationships with customers, making the most of every interaction to encourage repeat business and build customer loyalty.
Assist with the creation and maintenance of attractive window and cabinet displays that showcase the stock and encourage customer purchases.
Ensure window stock is securely removed and stored appropriately at the end of each trading day.
Maintain the cleanliness, condition and presentation of jewellery, watches and display areas to support the overall appearance of the store.
General Administration and Shop Support
Answer incoming telephone calls and manage enquiries efficiently, involving colleagues where appropriate.
Complete all aspects of the role accurately and within agreed timescales, making effective use of the company's software and systems.
Work proactively, planning ahead and ensuring deadlines are met.
Support colleagues across the business as required, contributing to the effective running of the store.
Assist with the movement of stock between the safes and the shop, ensuring all security procedures are followed.
Maintain high standards of cleanliness and organisation across the shop, storage areas, windows and stock.
Handle confidential and commercially sensitive information with absolute discretion.
Maintain a smart and professional appearance appropriate to a customer-facing position.
Contribute to the ongoing improvement and development of the company's systems and procedures.
The Ideal Candidate
The successful candidate will be organised, conscientious and approachable, with a genuine interest in jewellery and a desire to develop their knowledge of the industry.
They will ideally demonstrate the following qualities:
Excellent organisational and administrative skills, with the ability to manage competing priorities.
Strong communication and interpersonal skills, both written and verbal.
A patient and attentive approach, with the ability to listen carefully and understand customer requirements.
A high level of accuracy and attention to detail.
Good IT skills and confidence in using computer-based systems.
A professional approach, with pride in personal presentation and the appearance of the store.
Honesty, integrity and a trustworthy nature.
The ability to work effectively as part of a small, close-knit team, whilst also using initiative and working independently.
A positive attitude and willingness to learn.
Previous experience in jewellery retail, manufacturing, wholesale or pawn broking would be particularly beneficial, although candidates from other customer-facing or administrative backgrounds will also be considered.
The Opportunity
This is an excellent opportunity to join a well-established, family-owned independent jeweller with a long-standing reputation and loyal customer base.
The role offers considerable variety and the opportunity to become an integral part of the business, developing specialist knowledge of jewellery, watches, repairs and the wider jewellery trade.
Relevant training will be provided to support the successful candidate in the role.