LOCATION: Hatton Garden, London
SALARY: Good salary + sales commission + career development opportunities
POSITION: Permanent
POSTED: 06/10/2017



Established in the early 1990’s, Diamond Palace is a proud family business which specialises in selling fine natural diamonds sourced from the world’s major mines and markets.

Their highly branded store setting is always immaculate, and incorporates private consultation space to elevate the customer service experience; determined to excel in every dimension of Fine Jewellery purchase journey whether selling a show room piece or a unique bespoke design. 

An opportunity now exists for a professional who shares their passion for customer service excellence to become a key member of this harmonious and cohesive sales team.

Only the highest standards of presentation in store, whether of the merchandise or of the sales consultants themselves, are acceptable. Likewise your communications with customers, you will be expected to be instinctively and unfailingly polite and conversationally fluent, offering every visitor a warm welcome and truly memorable customer experience. 

You must have a ‘think on your feet and out of the box’ mindset with the ability to work fluidly in a team as well as independently. You will be required to step in where necessary to ensure that every sales-related task, whether related to your own clientele or that of a colleague, is completed precisely and within the promised delivery timeframe. 

While it is important that you should enjoy presenting prestige luxury products, previous experience of selling or specialising in diamond jewellery is not a prerequisite for consideration for this role. Our client would be happy to invest in training, both in-house and through recognised external bodies, should your demonstrable commitment and personal attributes merit it. 

You will be encouraged to become commercially attuned to every aspect of the jewellery trade, so that your interest and influence is not merely restricted simply to our client’s physical premises. The future is theirs to be created - they remain as ambitious as they were on the day the store first opened - and our client will be keen to explore any enhancement or initiative you may suggest that could help to grow the business.

A sale is so often the culmination of that comes before. We are searching for an individual who believes in preparation and detail, and is genuinely interested in building their product knowledge and perfecting their service standards – somebody whose presence and maturity will convey a uniqueness that remains imprinted in the minds of your customers, so that following their first purchase experience you become ‘my contact at DIAMOND PALACE’, the first port of call for friends and family and beyond, on every appropriate future occasion.

A big ask? Not really, It should be the minimum standard that all in our industry strive to achieve!

Whether you aspire to gain a foothold in the industry, or to raise your existing presence to a more motivational level, please forward your CV in the first instance to Jolyon here at JML.